Use it properly for thirty days. If your skin is not happier, email us and we refund you in full. You keep the product.
How to claim it
- Email Brush.support@gmail.com within 30 days of delivery.
- Give us your order number and one line on what happened. We are not looking for an essay, and we are not going to argue with you about it.
- The refund goes back to the card you paid with. Banks take three to five business days to show it.
You do not send it back
Sending a half-used cosmetic across the world costs more than the product and helps nobody. Keep it, pass it to a friend whose skin it might suit better, or bin it. We would rather lose the item than make you queue at a post office.
What “properly” means
Nothing sneaky — it means give it a fair run. Most complexion products tell you in one use whether the shade is right; if the shade is wrong, do not wait thirty days, write to us straight away. Skincare needs longer, which is why the window is a month rather than a week.
What it does not cover
- An order that never arrived. That is not a guarantee claim, that is a delivery problem — write to us and we chase the carrier or resend.
- A reaction that needs medical attention. Stop using it, see a doctor, and then write to us. Your health first, the refund second.
Why we offer it
We are a new brand. You have no reason to trust our word about a shade or a texture, and the only honest answer to that is to carry the risk ourselves instead of asking you to. If enough people take us up on it that it stops making sense, the problem is our product, not the policy.
This guarantee sits alongside your legal rights, it does not replace them. Where local consumer law gives you more — the fourteen-day right of withdrawal in the EU and the UK, for instance — that applies too.